CONDITION
· Most of our items listed are posted and sold either AS-IS or WORKING. Ifsold as “Working” you have 7 days fromthe date of arrival to test the item oritems & notify us if it is not working, failing to do so within the timeframe will void any return or exchange policy that was offered. NOWarranty unless otherwise specified in description. Thereare no refunds or exchanges or returns for items that are sold AS IS.
1 Itis your responsibility to verify the software or the capability of an item youpurchase prior to purchasing it, to confirm it works with what you have. Norefund will be given if item is working but not compatible with your equipment.In most cases this can be negotiated, but it must be done prior to yourpurchase. .
· Please, understand that we do not have the equipment, facilities, ortime to fully test every item. If we say the item works, then it was tested tothe best of our ability.
· All, items and contents are described to the best of our ability. Weexamine all items and supply all available Make/Model information. We do nothave time to get detailed information beyond what is stated in the listing butwill try to answer all questions in a timely manner.
1 Itemssometimes show the serial number, due to the fact that sometimes we havemultiple items for sale you might not get the one in the photo, the item willbe in as good or better condition than the photo shown.
POLICY
· If you feel we have misrepresented an item, please contact me either byemail or telephone or through ebay and give me the opportunity to work it outwith you. With most items you have 7 days from the date you receive the item oritems to test & notify us if it is not working. However, some items aresold “AS IS”.
· First, we will offer to repair orreplace your item with another item as close to the original description aspossible, if you have notified us of theproblem within 7 business days of receiving the item.
RETURNS
CSI.USA 100% Money Back Guarantee is based on a simple principle - 100%Customer Satisfaction Guaranteed on Every Order. We will happily replace thisitem and ship it to you right away.
· Please allow up to 48 hours (excluding weekends and holidays) for us torespond to your email or phone message.
· If you have not heard back from us within 48 hours, please check yourspam and trash folders; we do try our best to stay on top of things. If youhave a question about an existing eBay order or would like to know more aboutan item can be reached at :
408-778-2001
HOURS OF OPERATION
· We are open Monday - Friday, 8-5 Pacific Time, except for closedholidays, and weekends. However, I do check my ebay account throughout theweekend.
TAX
· If applicable California residence must pay sale tax unless you send usa valid tax reseller number and are in that line of resale business.
· Please send reseller form to: Centurian Surplus Inc. Fax 408-778-9420
SHIPPING
· Buyer is responsible for shipping and handling charges unless stated inthe auction. In ALL cases, the buyer pays for return shipping.
2 We are NotResponsible for any damages or missingshipment if insurance is not purchased. Allitems shipped to other Countries MUST have insurance for the full value.
3 ExpeditedShipping is usually always available for an additional fee.
· Shipping and handling UPS GROUND or FEDEX or USPS is who we prefer touse. Our listing usually only offer UPS Ground , however if you are wantingfaster shipping, please make a note of that in the message box and I willconfirm the price and send you a new invoice. You may also call or email for aprice quote on shipping 408-778-2001
· International buyers U.S. Postage Priority Mail contact us for shippingand handling charges. If you prefer you may also provide us with your shipping accounts to be used for the itemor items.
· Larger items are sometimes more affordable to be shipped using freightcompanies.
· I use ebay shipping calculator and sometime their calculations are off,if you think the shipping is high, please contact me and I will do my bestin getting it adjusting for you.
· Orders are shipped on weekdays only.
· We offer shipping discounts when you purchase more than one item,so do not be alarmed with what it comes up on ebay it will be adjusted prior toyou making the payment.
PAYMENTS
· We accept PayPal, Visa, MasterCard or American Express, Wire Transfers,Check, Cashiers Checks. All checks must clear prior to shipping.
· Payment must paid within 72 hrs or it will be re-listed.
QUESTIONS &CONTACT
Please call us withany questions:
Our Telephone Number is: (408-778-2001)
FEEDBACK
Detailed Seller Ratings (DSR)
Due to the new eBay rules where neutrals count as a negativetowards your feedback score I ask that you please don't leave a neutral. If youhave a problem with your purchase please contact me and we can resolve it.
Please see my feedback score.
Thank you!
NEW
· These products you will see on a retail store shelf. Packages includeaccessories and bundled software advertised by manufacturer. They are intendedfor an end-user.
NEW OTHER
· These products you will NOT see on retail store shelf, because thepackages are usually not the same. They are the same new product but may notcome in the same as retail packaging.
RETAIL OPEN BOX
· This is new product in the original packaging but has been opened andpossibly used for a short time, usually a demonstration unit. Since these itemscan not be advertised as Retail product, they are sold as 'Open Box'. They maynot include all accessories that usually come with Retail Packaging.
NEW PULLS/OEM
· Products are New, usually purchased in Bulk by us. This equipment wasdisassembled from whole new units for reselling. Products do not come withsoftware or instructions unless indicated. Products are inspected by us toensure it is fully functional.
USED PULLS
· Products are pulled from a whole used unit for reselling; it ispurchased by us in Bulk and may have minor scratches and blemishes. Theseproducts do not come with Software or Instructions unless otherwise indicated.We have inspected this product to ensure it is fully functional.
FACTORY REFURBISHED
· Products are refurbished to the exact manufacturer specifications by theoriginal manufacturer in a certified refurbishing center. Products may be usedor unused and have been cleaned, quality checked and tested, they have beenserviced if needed by the manufacturer's certified center. Factory Refurbishedproducts can have minor cosmetic blemishes and may or may not come withManuals, Batteries or Back up Disks, unless indicated.
REFURBISHED
· Products are refurbished by a 3rd part facility, not the originalmanufacturer. These products may have minor cosmetic blemishes due to normalusage. Products have been tested and generally have never had any defects.Products may or may not come with Manual, Batteries or Back up Disks, unlessindicated. We ensure these products are cleaned to our highest standards.
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WEAPPRECIATE YOU AS A CUSTOMER, AND WE THANK YOU FOR BUYING WITH US. WE LOOKFORWARD TO PROVIDING YOU WITH OUTSTANDING SERVICE.
GOODLUCK BIDDING!
THANK YOU FOR PURCHASE & TAKING THE TIME TOLEAVE FEEDBACK
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