WARRANTY All of our items sold in working condition have a minimum 14 day warranty, unless otherwise stated in the listing. Please refer to the item you are purchasing, some have exchange only and some are sold for “ parts only” and some have no warranty at all.
SHIPPING
We will use most all shipping methods, and will refund the shipping difference if it is calculated to high on ebay. Not all shipping options are shown available when purchasing an item on ebay. However, if you send us an email we will change it, and if possible make arrangements for the item to be shipped your preferred way.
EXPEDITED SHIPPING IS AVAILABLE
Please allow 1-2 additional business days for packaging large items, or items that need to be sent freight. Please note:
- For orders placed before 3:00 p.m. CA we will try to ship the same day depending on overall order volumes; orders placed after 3:00 a.m. will be shipped the next business day.
- Orders placed after 3:00 a.m. CA on Friday will not be shipped out until the following Monday.
- Most all items may be expedited and we will let you know the addition fee.
- FedEx and UPS labels may be prepaid by you, and emailed with approval.
PAYMENTS
We Gladly Accept Payments via PayPal.
We also accept Wire Transfers and Cashiers Checks.
- Checks must clear prior to item being shipped.
- P/O are accepted and our company invoices available (fax) 408-778-9420
- We do have a company website where items maybe purchased as well.
Sales Tax: We are required by law to collect 7.25% sales tax in California and 8.25% Santa Clara County
RETURNS
We want to make sure you're 100% satisfied with your purchase! If, by chance, a product needs to be returned to us it must be in the condition you received them in, with all warranty stickers in place and in the original box and/or packaging. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD´s and any item sent "Return To Sender" is not usually received. You must contact us within 14 days of receiving the item for returns.
ABOUT US
We've been in business since 1987. Our mission is to provide customers throughout the world with quality used technology found here in the Silicon Valley. These industries include Test Equipment, Semiconductor, Networking, PC Computers and accessories, among others. Our teams of sales people are widely experienced and will assist you in making the right purchase for you're specific needs. CSI.USA has exactly what you're looking for, and maybe even a few things you haven't been able to find, or even thought of yet!
We have more than 40 years of experience in the Electronic High-Tech Industry, and we know how to appreciate and relate to our customers on a personal, one-to-one basis. When you give us a call, you'll talk to one of our friendly, knowledgeable Customer Service Representatives, not an automated voice system that has you entering a bunch of numbers. We look forward to providing you with outstanding products and service.
CONTACT US
If you have a question, you can call us at 408-778-2001. Our Customer Service Representatives are available:
MONDAY – FRIDAY 8:30AM - 5PM (California or Pacific Time Zone)
WE APPRECIATE YOU AS A CUSTOMER, AND WE THANK YOU FOR SHOPPING WITH US.
WE LOOK FORWARD TO PROVIDING YOU WITH OUTSTANDING SERVICE.
THANK YOU FOR PURCHASE & TAKING THE TIME TO LEAVE FEEDBACK
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